FAQ

FAQ

What is the minimum jewelry I can order?

You could order from 1

How long does it take for an order to be delivered to me?

We deliver most of our orders within 14 days from the order date

How are orders on TEALTIDE.com delivered to me?

All orders placed on TEALTIDE.com are delivered through DHL or FEDEX

How can I pay for an order at TEALTIDE.com ?

We support Paypal and bank transfer options at TEALTIDE.com

PAYPAL is our online merchant and BANK TRANSFER payment system is available for all other countries that do not operate the paypal system

FOR BANKING DETAILS

TEALTIDE

Bank: Diamond

Number: 0081084628

Name: Sheila Blackstar Limited

Swift code: DBLNNGLA

Customer Care Specialist

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Interactive Art Director

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Mobile Developer

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What are the shipping charges on TEALTIDE products?

TEALTIDE offers free shipping on 7 Jewellery SETS and above  irrespective of the place of delivery and the price of product.

How do I check the status of my order?

Once your order is dispatched, we will send you a mail with the tracking ID and tracking link details for you to keep a track of the order. You can also reach out to our customer helpline on the website or email us  sales@tealtide.com in order to track your order. The order status is updated within 24 hours from the time of dispatch. Please feel free to chat with  our customer care for any other queries.

Are the products insured ?

We insure the jewellery until it is signed for at the address you have given us for delivery.

How long does it take for an order to be delivered to me?

We deliver most of our orders within 14 days from the order date.

How are orders placed on TEALTIDE.com delivered to me?

All orders placed on Tealtide.com are dispatched through our courier partners dhl and fedex

Can someone else receive my delivery ?

Yes they can. The delivery person will call you before the delivery to ensure the timing and your presence. You can instruct him on the details of the recipient of the courier.

How does the return policy work ?

You just have to write back to us at support@tealtide.com for return of the product within 14 days of receiving the product. We will mail you the detailed instructions on how to return the product.

However we do not accept returns of customized products.

Packaging

Every product you purchase from us comes with an exclusive package from TEALTIDE.com. The package set will include the a beautiful display box, , a fact sheet on how to take care of your jewellery and a free jewellery cleaning cloth.

In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive TEALTIDE gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.

To send a free gift message with your gift, Kindly make this request during payment with your message .

Your personal message will be printed on a distinctive card and delivered along with the gift.

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